Cancellation & Rescheduling Policy
In order to continue providing the best possible scheduling options to our guests, we request at least 48 hours notice to reschedule or cancel an appointment.
If cancelling or rescheduling occurs in less than 24 hours before the start of your scheduled appointment time, a fee of 100% of the cost of the scheduled services will be charged to the card on file or invoiced to you. If you feel sick or if you have been exposed to ill individuals, we ask that you please stay home. To ensure the safety of our guests and ourselves, there will be no penalty for last minute cancellations or reschedules due to illness.
Arriving late may limit the time available for your service, thus lessening its effectiveness and your enjoyment. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Please be advised that if you are delayed in your arrival, your service will end at its scheduled time. Your timely arrival is appreciated.
Your time is valuable and we reserve your appointment time especially for you! Please understand that when you reschedule or cancel without the required notice, we miss the opportunity to fill the appointment time and guests on the waiting list miss the opportunity to get in for an appointment. In the event of habitual rescheduling, cancellations and/or no-shows, we have the right to refuse future appointment requests.
Service Redo & Return Policy
At Bloom, we strive to offer every one of our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let your stylist know within 7 days of your visit and they will be happy to make adjustments to your cut and color accordingly. Due to the amount of time and products invested, we do not offer refunds on services.
Should you make a retail purchase that you are unsatisfied with, we will accept retail returns at full refund within 7 days of purchase.
Cell Phone Policy
For the enjoyment of other guests and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.
Please refrain from using speaker phone, playing music or watching videos while in the salon unless doing so with headphones.
For safety reasons, no child under the age of 12 may accompany you while you are receiving a service. Children are ONLY permitted in the salon when the child is receiving a service. We love children but we do not have the facilities to care for them in our small space. We also do not wish to compromise the relaxation of our guests. We hope you understand that we cannot assure their safety in a professional working environment. Your cooperation and understanding is greatly appreciated.
Courtesy Appointment Reminders
As a courtesy, we make an effort to notify you of your appointment date and time. You will receive an email or text message to confirm your service prior to your appointment. Our system will send you 3 separate reminder email/texts. One when you book the appointment, another 72 hours before the appointment, and another 24 hours before, to give you plenty of time to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.